This site is owned and operated by Shiva Capital Pty Ltd.

We recognise the importance of protecting the privacy of information collected about visitors to our site, in particular information that is capable of identifying an individual (“personal information”).

This Privacy Policy governs the manner in which your personal information, obtained through the site, will be dealt with.

We reserve the right to modify or remove portions of this Privacy Policy at any time. This Privacy Policy should be reviewed periodically so that you are updated on any changes. This policy is to be read in conjunction with the Terms of Use.

Your Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) under that Act.

How is information about you collected?

This section explains in a broad sense how personal information may be collected via our website, and how we handle this information.

Completing Online Forms

When submitting information on our website for the purposes of an enquiry, we will collect details you provide to us in the form, including but not limited to your name and e-mail address. Some of this information is essential for us to accurately identify who is using the service so that we may respond to your requests and is indicated by mandatory fields (*). If you do not provide mandatory data, we may not be able to respond to your enquiry or request.

Generally, you may be asked to provide personal information when you:

– send us your comments or suggestions;
– register your interest in our services;
– submit an enquiry or request with us.

Website Browsing

In addition to the information you specifically provide through our website, we operate analytics software to collect information about the number of visitors coming to the site. No personal information is collected by this software. The software records the IP address of the visitor only. We use this information internally to improve our technical structure and performance, and to determine which areas of our website are most popular.

We also use “cookies” on our website. Cookies are pieces of information that a website can transfer to an individual’s computer to allow that website to store information about user preferences. Cookies are used to collect session IDs. It is possible to adjust your Internet browser to refuse cookies, but this may reduce functionality.

Access and Correction

Individuals have a right to request access to and correction of the personal information we hold about them. Where we are unable to provide access, we will tell you why.

Security

We use reasonable efforts to keep any information about you secure. Only staff that need to have access to personal information in order to perform their job function are authorised to access our computer systems. Whilst we maintain industry standard security systems, constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure or safe from unauthorised intrusion.

You may also elect to provide your details via standard mail.

Use of Personal Information

We may use personal information that you submit via an online form from our website in any one of the following ways and related purposes:

– to make changes to your profile at your request;
– to register information at your request;
– to respond to your submission or enquiry;
– to monitor and address complaints, other feedback, and resolve disputes;
– to maintain a technical and account history of your dealings with us;
– to monitor your compliance with our Terms of Use; and
– to comply with our reporting and other obligations to third-party licensors and regulators.

Direct Marketing and Spam Act Compliance

We may use your personal information to provide you with information about our services, promotions, and events. In doing so, we comply with the Spam Act 2003 (Cth). All direct marketing communications will:

– clearly identify Shiva Capital as the sender;
– include accurate contact details; and
– provide a simple means by which you can opt out of receiving further communications at any time.

You may opt out of receiving marketing communications by following the unsubscribe instructions in the communication or by contacting us directly at info@shivacapital.com.au.

Disclosure

Personal information may be disclosed:

– where you have consented;
– where disclosure is necessary to achieve the purpose for which it was submitted;
– in special situations where we believe it is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering with our rights or property, users of this site, or anyone else who could be harmed by such activities; or
– if we are required or authorised by law to disclose the information.

We will treat all information we collect from you as strictly confidential. Shiva Capital Pty Ltd does not rent or lease its customer lists to third parties. We may, however, disclose personal information to our professional advisers, service providers, contractors, and regulatory authorities as necessary for our business and to comply with the law.

Cross-Border Disclosures

Your personal information may be stored or processed using third-party service providers located outside Australia (for example, cloud hosting or email systems). Where this occurs, we will take reasonable steps to ensure that such providers comply with the Australian Privacy Principles or equivalent protections.

Third Party Sites

Our website may contain links to third-party sites. We recommend that you refer to the privacy statements of those websites. Shiva Capital Pty Ltd assumes no responsibility for the information and content of third-party sites.

Consent

By providing your personal information you consent to us and our service providers using your personal information to provide you value-added services. Based on your preference, this includes contacting you by telephone, mail or e-mail to discuss products and services.

Complaints

If you have a complaint about any aspect of our privacy procedures or would like more information, please email info@shivacapital.com.au. We will deal promptly with your complaint in accordance with the Privacy Act.

Review of Policy

We may make changes to this statement from time to time, so you should check it each time you visit the site. Any changes we make to this privacy statement will apply from the date they are posted on our website.

Additional Guidance

Remember to close your browser when you have finished your user session. This ensures that others cannot access your personal information and correspondence if you share a computer or use a computer in a public place.

Please be aware that whenever you voluntarily disclose personal information over the Internet (for example, in forums, via email or in chat sites), this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.